The care supervisor is the critical link between the customer and our service. You will use your skills of analysis to turn each customer’s requirements into a bespoke home care service that exceeds their expectations. If you enjoy inspiring your team and providing the very best home care and support to customers, then this exciting opportunity could be exactly what you are looking for.
As each customer is unique, every day will be different. Our priority is to support customers to live the lives that they choose, keeping them in control as far as they are able. You must have a good understanding of what people in need of homecare and support require, and of best practice in providing social care. Care supervisors will be expected to have, or to be working towards, a level 3 QCF (qualifications credit framework NVQ).
The care supervisor is responsible for setting up the care plan for each customer and making sure we deliver what we promise. This involves visiting new customers, and where they wish it, their families, to create a tailored care and support plan. Together with the care coordinator you will find a care worker with the right skills, knowledge and personal attributes to match the customer’s requirements. The supervisor will then introduce the care worker to the customer and keep the customer up to date with any changes.
This important role brings challenges as well as rewards. You will need patience, compassion and an ability to listen well, so you can support customers to stay in touch with the things that really matter to them, even on the difficult days
Live in care assistants need stamina and emotional resilience. You may be providing care and support to a customer who is dying, a brain injured young person, or someone whose medical condition makes their behaviour challenging. You could walk into a person’s home and find that they have fallen, are in tears, or has been incontinent, so you should be prepared for the unexpected. The ability to remain calm, reassure customers and be responsive is essential. You will need the ability to think clearly in a crisis and know when to seek further help and advice.
Excellent communication skills are key to this vital role. You must be able to build trusting relationships with customers, their families, staff and other professionals such as district nurses, GPs and occupational therapists. The care supervisor has responsibility for taking new care workers through the induction process and providing on-going guidance, training and supervision. You will often find yourself in the role of assessor, mentor, coach and trainer.
Care supervisors need to be compassionate and self-assured, and have the knowledge and ability to model good practice whilst being prepared to challenge poor performance. You will regularly monitor the quality of service that your team of care workers provide and take action to make improvements if necessary.
Care workers may work over the weekend or evenings so care supervisors must be able to work flexibly. You will need to be able to travel between customers’ homes by providing your own transport.
This is a challenging role and as a representative Cott's Care you can be proud of being part of a strong supportive team, championing the rights of our customers.
For a full breakdown of the responsibilities and requirements, please read the full job description.