Domiciliary care
With a personal touch in Cheltenham
About us
You will receive a friendly, professional, and open-door policy approach to consultation no matter how long it takes, to establish a manageable and appropriate care package for you. Our services are flexible and respond to your changing priorities and needs, and our first priority is that you have control of your own care and that this control is maintained.
Our team at Cott’s Care Ltd will keep in regular contact, so you will soon get to know us. Striving to build a relationship that you can trust and rely upon is central to how we manage our business.
Your care supervisor from your local area will check regularly that you are satisfied with the services you receive from us. We try hard to deliver what we say we will and to provide the consistent, reliable service you expect.
Our mission statement
Building established relationships
We maintain an open, approachable manner, and treat others fairly and respectfully.
Preserving your dignity and show high regard for your opinions.
We seek and consider ideas from you regarding how we can improve our services.
We anticipate and recognise the concerns of you, even if your concerns are not openly expressed.
Building rapport by listening to, discussing and negotiating with you.
We ensure our goals, purpose and criteria for the success of care are clearly defined to parties of interest.
Integrating the ideas and needs of others in developing feasible strategies to achieve the goals of candidates.
Contact our friendly team if you have any questions about our statement or any of our services
We welcome all feedback, which helps us to constantly improve our services
You can talk to us about any aspect of our service, or voice any concerns that may arise, whenever you want. Our management team will give you the necessary support to raise any concerns or complaints that you may have. Making sure our care workers are fully trained to carry out their role safely and also to recognise signs of abuse, your care worker will listen to any concerns you may have about your safety and report these to the registered manager. We certainly do not tolerate abuse to either our customers or our staff.
Contact us to discuss how we can create a bespoke service to meet your needs.